Terminal Features
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Payment terminals support a range of features that go beyond basic payment acceptance. The availability of these features may vary depending on the terminal model, configuration, enabled services, and merchant setup.
The features listed below represent the most commonly used capabilities. Additional features may be available depending on the specific setup.
Feature Availability
The table below provides an overview of commonly used terminal features across supported devices. Availability may vary depending on configuration, enabled services, and merchant setup.
| Feature | DX8000 | RX5000 | A77 | A920 | Q30 | Q80 | IM15 | IM30 |
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| Payments (Sale) |  |
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| Refunds | |
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| Reversals | |
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| Receipt Printing | |
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| Digital Receipts (QR) | |
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| Reprints | |
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| Daily Closing | |
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| Tipping | |
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| Dynamic Currency Conversion (DCC) | |
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| QR-Based Payments (e.g. TWINT) | |
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| Manual Transaction Entry | |
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| Forced Acceptance (Offline) | |
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| Remote Access & Support | |
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Supported
Requires activation, configuration, or Nexi agreement
Not supported
Receipts
Payment terminals can generate receipts for both the customer and the merchant. If a terminal supports printing, both consumer and merchant receipts are enabled by default. Receipts are generated in accordance with EP2 specifications, ensuring compliance with Swiss market standards.
Consumer Receipts
Consumer receipts are typically printed directly on standalone terminals. In addition, Nexi Switzerland can support digital consumer receipts (QR code receipts) upon request. Email and SMS delivery are currently not supported.
Merchant Receipts
Merchant receipts are also printed by default on terminals with printing capabilities and serve as a record of completed transactions. Upon request, Nexi Switzerland can support digital merchant receipts, replacing or complementing printed copies.
Transaction Management
Terminals support various transaction-related functions beyond standard payments.
- Refunds: Returning funds to the card used in the original transaction
- Reversals: Cancelling transactions before submission
- Reprints: Reprinting the last receipt
Availability depends on configuration and merchant setup. For definitions of these operations, refer to Payment Operations.
Reporting & Closing
Terminals provide operational reporting and closing functionality to support daily reconciliation.
- Daily closing: Submission of transactions for settlement
- Interim reports: Overview of transactions during the day
- Summary reports: Aggregated transaction information
Reporting formats and availability may vary depending on the terminal and acquiring setup.
Tips
The tipping functionality allows merchants to offer customers the option to add a gratuity during the payment process.
- Tips are added directly within the payment flow
- Merchants can configure how tips are presented:
- Manual entry: Customer enters a custom amount
- Predefined options: 5%, 10%, 15%
- Combined mode: Predefined options with manual entry fallback
The experience may vary depending on terminal configuration and merchant setup.
Dynamic Currency Conversion (DCC)
Dynamic Currency Conversion allows international cardholders to pay in their home currency instead of the merchant’s configured settlement currency.
- Currency choice is presented during the payment flow
- Exchange rates and fees are disclosed to the cardholder
- The merchant’s base currency remains the default
- Availability depends on merchant configuration and agreement
QR-Based Payments
Some terminals support QR-based payment methods depending on configuration.
- Includes payment methods such as TWINT
- Typically requires integration via QR infrastructure (e.g. EP2 QR hub)
- Availability depends on terminal setup and enabled services
Forced Acceptance (Offline Transactions)
Forced acceptance allows merchants to continue accepting payments when the terminal cannot reach the acquiring system.
Forced acceptance involves risk!
Transactions performed using forced acceptance are processed at the merchant’s own risk.
- Transactions are accepted without real-time authorization
- Payments are processed once connectivity is restored
- The merchant assumes full risk
This feature requires explicit activation and is typically restricted.
Manual Transaction Entry
Manual entry of transaction details may be available in certain configurations.
- Used as a fallback in specific scenarios
- Typically restricted due to security considerations
- May require explicit enablement
Remote Access & Support
On supported terminals, Nexi Switzerland can remotely access the device for configuration, troubleshooting, and operational support.
Remote access is only available on selected terminals and requires connectivity. This enables faster issue resolution and reduces the need for on-site intervention.
This enables faster issue resolution and reduces the need for on-site intervention.