Terminal Features

Payment terminals support a range of features that go beyond basic payment acceptance. The availability of these features may vary depending on the terminal model, configuration, enabled services, and merchant setup.

The features listed below represent the most commonly used capabilities. Additional features may be available depending on the specific setup.

Feature Availability

The table below provides an overview of commonly used terminal features across supported devices. Availability may vary depending on configuration, enabled services, and merchant setup.

✅ Supported | ⚙️ Optional (may require activation, configuration, or a specific agreement) | ❌ Not Supported

Receipts

Payment terminals can generate receipts for both the customer and the merchant. If a terminal supports printing, both consumer and merchant receipts are enabled by default. Receipts are generated in accordance with EP2 specifications, ensuring compliance with Swiss market standards.

Consumer Receipts

Consumer receipts are typically printed directly on standalone terminals. In addition, Nexi Switzerland can support digital consumer receipts (QR code receipts) upon request. Email and SMS delivery are currently not supported.

Merchant Receipts

Merchant receipts are also printed by default on terminals with printing capabilities and serve as a record of completed transactions. Upon request, Nexi Switzerland can support digital merchant receipts, replacing or complementing printed copies.

Transaction Management

Terminals support various transaction-related functions beyond standard payments.

• Refunds: Returning funds to the card used in the original transaction
• Reversals: Cancelling transactions before submission
• Reprints: Reprinting the last receipt

Availability depends on configuration and merchant setup.

Reporting & Closing

Terminals provide operational reporting and closing functionality to support daily reconciliation.

• Daily closing: Submission of transactions for settlement
• Interim reports: Overview of transactions during the day
• Summary reports: Aggregated transaction information

Reporting formats and availability may vary depending on the terminal and acquiring setup.

Tips

The tipping functionality allows merchants to offer customers the option to add a gratuity during the payment process.

• Tips are added directly within the payment flow
• Merchants can configure how tips are presented:
  • Manual entry: Customer enters a custom amount
  • Predefined options: 5%, 10%, 15%
  • Combined mode: Predefined options with manual entry fallback

The experience may vary depending on terminal configuration and merchant setup. Tips are typically used in hospitality and service environments.

Dynamic Currency Conversion (DCC)

Dynamic Currency Conversion allows international cardholders to pay in their home currency instead of the merchant’s configured settlement currency.

• Currency choice is presented during the payment flow
• Exchange rates and fees are disclosed to the cardholder
• The merchant’s base currency (e.g. CHF or another configured currency) remains the default
• Availability depends on merchant configuration and agreement

QR-Based Payments

Some terminals support QR-based payment methods depending on configuration.

• Includes payment methods such as TWINT
• Typically requires integration via QR infrastructure (e.g. EP2 QR hub)
• Availability depends on terminal setup and enabled services

Forced Acceptance (Offline Transactions)

Forced acceptance, also referred to as own risk processing, allows merchants to continue accepting payments when the terminal cannot reach the acquiring system due to network or system outages.

Forced Acceptance requires a separate agreement.

Transactions performed using forced acceptance are processed at the merchant’s own risk. If a transaction results in a chargeback or cannot be completed successfully, the merchant bears the financial loss.

In this mode:

• Transactions are accepted without real-time authorization
• Payments are processed once connectivity is restored
• The merchant assumes full risk

To mitigate risk, forced acceptance:

• Must be explicitly agreed with Nexi Switzerland
• Is configured with a maximum transaction limit
• Does not guarantee acceptance or settlement above the defined limit

This feature is typically used only in environments where uninterrupted payment acceptance is critical.

Manual Transaction Entry

In certain configurations, terminals may support manual entry of transaction details.

• Used as a fallback in specific scenarios
• Typically restricted due to security and fraud considerations
• May require explicit enablement

Remote Access & Support

On supported terminals, Nexi Switzerland can remotely access the device to assist with configuration, troubleshooting, and operational support.

Remote access is only available on selected terminals (e.g. Ingenico devices) and requires connectivity.

With remote access:

• Support teams can diagnose issues without requiring on-site intervention
• Configuration changes can be applied centrally
• Software and parameter issues can be resolved faster
• Terminal behavior can be analyzed in real time

This enables a more efficient and modern support model, reducing downtime and improving resolution times for merchants.

Remote access is performed securely and only by authorized personnel as part of Nexi support processes.