After The Payment

In addition to processing payments, the DX8000 supports a number of operational functions that merchants may need after a transaction has been performed.

These functions include:

• Refunds
• Reversals
• Daily closing
• Interim reporting
• Submission and transmission of transactions
• Receipt reprints

Some of these actions are restricted and require in most cases merchant authentication.

Refunds

A refund is used to return funds to a customer after a completed transaction. On the DX8000, this function may appear as Credit depending on the terminal language or configuration. Typical use cases include:

• returned goods
• canceled services
• corrections after a transaction has already been completed

Refunding a payment

1. Open the refund function
2. Authenticate if required
3. Enter the refund amount
4. Present the payment method or use the required refund flow
5. Confirm the transaction
6. Complete the receipt flow

Depending on the payment method and terminal setup, the original card or an alternative validation step may be required. The refund is processed as a new transaction and follows the normal settlement cycle.

Reversals

A reversal cancels the last eligible transaction before it is finalized for settlement. A reversal is typically used when:

• the wrong amount was entered
• the payment should be canceled immediately
• the last transaction needs to be voided before settlement

Reversal not always possible!

A reversal is generally only possible if:

• the transaction is the last transaction performed on the terminal
• the transaction has not yet been submitted or transmitted, depending on the setup

1. To reverse a transaction, open the reversal function from the home screen or menu. [Placeholder: confirm exact navigation and any configuration differences]
2. A merchant password may be required.
3. The terminal displays the last eligible transaction and asks for confirmation.
4. Upon confirmation, the terminal cancels the transaction and completes the related receipt flow.

If the reversal is aborted, the original transaction remains unchanged.

Daily Closing

Daily closing is used to close the current terminal session and finalize the related operational reporting steps. It is one of the most important end-of-day functions on the terminal.

Depending on the setup, daily closing may include:

• closing the active session
• deactivating the terminal session
• submitting stored transactions
• transmitting transaction data
• printing the final balance output

Daily closing can typically be started from a shortcut on the home screen or via the terminal menu. [Placeholder: confirm exact navigation path and label]

1. To proceed with the Daily Closing, click on the Daily Closing icon on the home screen or via the terminal menu.
2. A merchant password may be required.
3. The terminal prints out a summary of the Daily Closing.

If there are no transactions waiting for one of the operational steps, the terminal may skip that step automatically.

Terminal will not be available during Daily Closing

Depending on the terminal behavior and configuration, daily closing may affect terminal availability until the session is reopened or reactivated.

Interim Report

An interim report provides a view of the current session without closing the day. Use the interim report when you want to:

• review current activity
• check totals during the day
• verify session progress without performing a final closing

The terminal prints a report showing the current session state. The exact fields shown may depend on the terminal profile and EP2 output structure.

Submission and Transmission

Submission sends transactions for settlement processing. In practical terms, this is the step that closes transactions and confirms them for later payout.

Transmission sends transaction data for reporting visibility. In practical terms, this helps make transactions visible in the reporting environment.

A transaction may need to be:

• transmitted to appear in reporting
• submitted to proceed toward settlement and payout

Depending on the terminal setup, these steps may happen:

• automatically
• during daily closing
• manually through the terminal menu

Reprinting Last Receipt

The DX8000 can reprint the receipt of the last transaction.

This is useful if:

• the original receipt was lost
• the merchant needs an additional copy
• the customer requests a reprint shortly after the transaction

To reprint a transaction, click on the Print last Transaction icon on the terminal. The terminal will proceed with printing the last receipt.

Unfortunately at this stage, only the last customer receipt can be reprinted. Merchant receipts cannot be reprinted.